Last updated: July 24, 2026
This policy explains how we process, package, and ship orders placed on novaluxxe.com (the "Site").
Orders are processed within 1–2 business days of payment confirmation, Monday through Friday, excluding holidays. Orders placed on weekends or holidays are processed on the next business day. During high-volume periods (holidays, major promotions), processing may take up to 3 business days — we'll note this on the homepage if it applies.
We offer free standard shipping on all orders over $75 (after discounts, before tax) shipped within the contiguous United States. Orders under that threshold are charged a calculated shipping rate at checkout based on package weight and destination.
Delivery estimates are provided by our shipping carriers and are not guaranteed. Weather, carrier delays, and remote delivery locations can extend these windows.
We currently ship to addresses within the United States, including Alaska, Hawaii, and U.S. territories (additional transit time may apply to these locations). International shipping is not currently available; we plan to expand to additional countries in the future.
You'll receive a shipping confirmation email with carrier tracking information as soon as your order leaves our fulfillment center. You can also view order status and history anytime from My Account.
Please double-check your shipping address before completing checkout. We are not responsible for orders delayed, returned, or lost due to an incorrect or incomplete address provided at checkout. If you notice an error immediately after placing your order, contact us right away — we can often correct it before the order ships.
If your tracking shows your package as delivered but you haven't received it, please check with neighbors and building management before contacting us, as carriers occasionally mis-scan deliveries. If a package arrives visibly damaged or its contents are damaged, contact us within 7 days of delivery with photos so we can resolve it quickly — a replacement or refund per our .
Orders containing multiple items may occasionally ship in separate packages, including from different fulfillment locations, at no additional cost to you.
We may update this Shipping Policy as our fulfillment operations evolve. Changes take effect when posted to this page.